Where we deliver, how long it takes, what it costs and how 330 ml of glass is packed so it arrives in one piece.
We deliver across India, to every pincode our logistics partners serve. Enter your pincode at checkout and the site will confirm whether we can reach you before you pay.
We do not currently ship outside India.
Orders are dispatched within one working day of payment clearing. Orders placed on a Sunday or a public holiday are dispatched the next working day.
If anything delays dispatch beyond that — stock, weather, a courier strike — we tell you, rather than letting you wonder.
These are estimates from our courier partners, not guarantees. Festival weeks, extreme weather and regional disruption can add a day or two.
Where a delivery charge applies, it is calculated from your pincode and the pack you have chosen, and it is shown to you in the cart and again at checkout, before you pay. CAL tells you before he ships, never after.
Pack prices are inclusive of all applicable taxes.
Every pack travels in a moulded insert inside a double-wall carton. 330 ml glass is heavy and fragile, and that is the only way it arrives intact.
It is also why we sell packs of 3, 6, 12 and 24 and not single bottles: shipping one bottle costs more than the bottle, and it arrives broken far more often than it should.
Bottles are shipped at ambient temperature, not chilled. Refrigerate before serving — it is at its best at around 4°C.
You get a dispatch email with the courier name and tracking number as soon as the pack leaves us. Tracking usually goes live within a few hours of the scan.
Couriers normally attempt delivery up to three times. Please keep the phone number you gave us reachable — most failed deliveries are a missed call rather than a wrong address.
If a pack comes back to us undelivered because the address was incomplete, nobody was available across all attempts, or delivery was refused without cause, we refund the value of the goods and deduct the actual return freight. If the failure was ours, you are refunded in full.
Spotted a mistake in your address? Write to us immediately. We can usually correct it before dispatch; after dispatch it depends on the courier.
Anything about a delivery — where it is, when it will arrive, how it arrived — goes to cal@caldera.rocks or 1800-123-3415. Quote your order number and CAL will sort it out HOPpily.
Damage, breakage and refunds are covered in the Cancellation & Refunds Policy.